The System Center Service Manager (SCSM) Administrator will be responsible for the administration, maintenance, and enhancement of an enterprise System Center environment. This includes designing and developing Service Manager request offerings and workflows, automating processes using Orchestrator, and supporting the Cireson web portal. The role requires strong collaboration with various teams and leadership in modernizing the existing Service Manager environment.
Location:Columbia, South Carolina, United States
Responsibilities:
- Administer and maintain Microsoft System Center Service Manager (SCSM).
- Design, create, and maintain Service Manager request offerings and workflows.
- Develop and maintain System Center Orchestrator workflows and automation.
- Support and customize the Cireson Web Portal, including JavaScript updates.
- Patch and maintain SCSM, Orchestrator, Cireson, and Windows Server environments.
- Act as SME/POC for Service Manager processes and enhancements.
- Collaborate with technical teams, business users, and vendors.
- Lead efforts to migrate and modernize the existing Service Manager environment.
- Provide after-hours support as required.
Required Skills & Certifications:
- 3+ years supporting Microsoft System Center in a development or admin role.
- 3+ years of Azure administration experience.
- 5+ years of Windows Server administration.
- 3+ years working within an ITIL or similar IT methodology framework.
- Strong experience with SCSM (Incidents, Changes, Services, Request Offerings).
- Strong experience with System Center Orchestrator.
- Strong experience with Cireson Web Portal.
- Strong experience with PowerShell (v5.1+).
- Strong experience with Active Directory and Microsoft Entra ID.
- Strong experience with Microsoft SQL Server (basic administration/support).
Preferred Skills & Certifications:
- JavaScript development (Cireson customization).
- Power BI, HTML, XML.
- Healthcare or public-sector IT experience.
- Experience with HIPAA-compliant environments.
- Bachelor's degree or 5+ years of related experience.
- Microsoft Server or related certifications.
Special Considerations:
- After-hours support is required.
Scheduling:
- Not specified in provided text.
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