Front Desk and Night Audit Job at Canterbury Hotel Group, Portland, OR

QUJBbVMySUdXMk1kbmorV25QOVRkWHF2N0E9PQ==
  • Canterbury Hotel Group
  • Portland, OR

Job Description

Join our team at Holiday Inn Express and Suites Cascades Station!!

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service we’d like to meet you. Hotel experience is a plus but is not required. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:

  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform guests about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments.


Skills:

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
  • Experience with hotel reservations software, like Opera, Cloudbeds and RoomKeyPMS.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor.
  • Customer service attitude.
  • Excellent communication and organizational skills.


Job Types:

  • Full-time, Part-time.

Pay:

  • $16.00 - $18.00 per hour.

Benefits:

  • 401(k) matching.
  • Dental insurance.
  • Employee discount.
  • Health insurance.
  • Vision insurance.


Schedule :

  • 8 hour shift.
  • Day shift.
  • Holidays.
  • Monday to Friday.
  • Night shift.
  • Weekend availability.


Supplemental Pay:

  • Bonus pay.


Experience:

  • Hotel Experience: 1 year (Preferred).
  • Customer Service: 1 year (Preferred).


Shift availability:

  • Day Shift 
  • Evening Shift 
  • Night Audit Shift (Preferred).

Job Tags

Hourly pay, Part time, Full time, Work experience placement, Day shift, Afternoon shift, Shift work, Weekend work, Monday to Friday,

Similar Jobs

Syrup Tech

Senior Full Stack Data Scientist - Remote UK/EU Job at Syrup Tech

About Syrup &##127757; In a world with deep supply chain disruptions, true omni-channel networks, and sustainability-minded consumers, there is a need for next-generation inventory systems. &##127855; Thats why we are building Syrup, an AI-powered predictive software...

University of Alaska Fairbanks

Graduate Research Assistant - Office of Research Job at University of Alaska Fairbanks

 ...This is a labor pool from which the Institute for Social and Economic Research (ISER), Center for Behavioral Health Research and Sciences (...  ...), and School of Education will draw when graduate research assistants are needed to work on sponsored projects. The position may... 

Walmart Inc.

Senior Manager, eCommerce Sub-Same Day Fulfillment Optimization Job at Walmart Inc.

 ...Omni-Fulfillment Efficiencies and Choices | Walmart US eCommerce At Walmart, we strive to...  ...Fulfillment Efficiencies and Choices team is part of eComm business team and ensures our...  ...purchase and company-paid life insurance. Paid time off benefits include PTO (including sick... 

Allied Universal

Security Officer - Financial Branch Escort Job at Allied Universal

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of...  ...customers we serve.As a **Security Officer - Financial Branch Escort** in **Salt Lake City, UT** , you will serve and safeguard clients... 

The Spartan Group

Automotive Technician Job at The Spartan Group

 ...competitive wages, comprehensive benefits, and make-sense schedules! Our shop is closed weekends!! Benefits: ~ Health and Dental Insurance ~ Paid Time Off ~ Paid Life Insurance ~ Additional Supplemental Coverage Options ~401(k) Make your...