Job Description

As Director of Client Experience & Closing Services , you will be the heart of our client operations, overseeing transactions from contract to close, ensuring every client feels informed, supported, and valued.
This role requires both operational mastery and genuine care for people. You’ll coordinate details, anticipate needs, and elevate the client experience, making the complex feel effortless.

Key Responsibilities

• Manage the full transaction process from contract to closing, ensuring every detail is executed with accuracy and care.
• Serve as the main point of contact for clients, attorneys, lenders, and agents, maintaining clear, timely, and professional communication.
• Oversee documentation and compliance - including deposits, utility transfers, and closing coordination.
• Maintain and follow comprehensive internal checklists for accuracy and efficiency.
• Provide clients with next steps and proactive guidance to reduce stress and enhance trust throughout the process.
• Support agents by managing key administrative and coordination tasks, allowing them to focus on service and growth.
• Identify opportunities to improve systems and client workflows.
• Maintain a positive, team-oriented mindset and contribute to a culture of collaboration and excellence.

The Ideal Candidate

You are:

• Exceptionally organized, proactive, and able to juggle multiple priorities under pressure.
• A natural communicator who brings calm, clarity, and confidence to every interaction.
• Tech-savvy, detail-oriented, and passionate about process improvement.
• Someone who thrives in a professional yet warm environment that values both excellence and heart.
• Driven by service — you care deeply about helping clients and teammates succeed.

Preferred Skills & Experience

• Real estate, transaction coordination, or office management experience is helpful
• Familiarity with tools such as Docusign, MLS, and CRM systems (e.g., Referral Maker through Buffini & Company). Or is a quick learner
• Experience in a client-facing or service-oriented role.
• High energy and eager to learn

Why You’ll Love Working With Us

• Join one of Connecticut’s most respected and successful real estate teams.
• Work directly with a dynamic, high-energy leader and supportive, collaborative team.
• Make a real impact on clients’ lives through exceptional service and attention to detail.
• Enjoy a balanced Monday–Friday schedule with respect for work-life harmony.
• Growth opportunities as the team expands into new markets and service offerings.
• A culture built on gratitude, integrity, and excellence.

Compensation & Details

• Full-time, in-person role (South Windsor office)
• Salary range: $80,000- $90,000 , commensurate with experience
• Paid time off and professional development opportunities
• Long-term growth potential within The Corrado Team

To Apply

Please submit your resume and a short cover letter sharing why you’d be a great fit for The Corrado Team to: julie@thecorradogroup.com
Subject line: Director of Client Experience & Closing Services — Application

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• Paid time off

Work Location: In person

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