Job Description

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

Summary

Duties and Responsibilities

• Performs routine customer service procedures including but not limited to, gas turn on, turn off, read in/readout, dead meter checks, meter pulls, meter loop constructions, seasonal equipment start-up, etc.; investigates gas odor complaints.
• Performs work requests generated by the Credit Department and Billing Department, including but not limited to re-reads, high/low consumptions checks, meter information verification and collections.
• Completes administrative work associated with work assignments performed, including recording information to ensure a thorough, complete and accurate record is maintained of each customer contract or job performed; responsible for the accounting of paperwork taken into the field from the office area.
• Performs meter reading, line locating, leak survey and dispatching duties and functions as required.
• Performs night/weekend duty as scheduled.

Essential Characteristics and Competencies

• Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem-solving and quality
• Ability to lead by example in support of the company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives

Supervisory Responsibilities

• None

Required Education (certifications, licenses)

• High School diploma or equivalent.
• Mississippi Board of Contractors (MSBC) plumber’s license required
• Valid driver's license

Required knowledge, skill and abilities

• 2+ years of experience as a Certified Plumber
• Must possess a valid driver’s license with a good driving record and the ability to drive a Company vehicle.
• Ability to learn and apply knowledge of the Company procedural manuals and ability to perform work assignments according to outlined procedures.
• Ability to successfully complete the training required to progress to the Service Technician position in a timely manner and subsequently perform all essential duties of the position.
• Ability to navigate internet and to use general and specialized computer applications to manage data.
• Requires being exact or highly accurate and meeting strict deadlines. Ability to read, write and interpret work related documents. Ability to perform basic math skills.
• Ability to work effectively alone and with others in a group or team. Requires work with external customers or the public. Ability to deal with unpleasant, angry or discourteous people and conflict situations in a professional manner. Ability to establish and maintain effective working relationships with co-workers and supervisors.
• Ability to react appropriately and effectively in emergency situations, including responsibility for the health and safety of others.
• Must live within thirty (30) minutes of the reporting location, as measured during normal daily traffic.

Physical demands, environment and schedule

• Requires wearing applicable protective and safety equipment.
• Ability to use hands to handle, control or feel objects, tools or controls; walk, stand, climb, crouch, crawl, bend or twist; and lift or move heavy objects. Requires repetitive movement. Ability to work in confined spaces and maneuver in awkward positions.
• Includes exposure to contaminants. Includes exposure to sounds and noise levels that are distracting or uncomfortable. Ability to work in very hot (above 90 F degrees) and very cold (below 32 F degrees) temperatures, and extremely bright or inadequate lighting conditions. Requires working outdoors, exposed to all weather conditions and indoors in non-controlled environmental conditions. Requires exposure to hazardous equipment, conditions and high places. Requires exposure to minor burns, cuts, bites or stings.

Posting Requirements

• We accept online applications through our career site at jobs.spireenergy.com

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity employer. 

Job Tags

Similar Jobs