Job Description

Job Description and Duties

The Commission on Peace Officer Standards and Training (POST) is recruiting to fill a permanent, full-time Information Technology Specialist I (ITS I) position in the Learning Technology Resources Bureau (LTR) in the Field Services Division.

We are advertising this position again. If you previously applied to JC#490480, you do not need to reapply. A successful candidate must have relevant experience, be able to demonstrate respect for diverse stakeholder perspectives, have effective collaboration and communication skills, and be attentive to details. Candidates who do not follow the Statement of Qualifications (SOQ) instructions below will not be considered. A resume and/or educational transcript is NOT an acceptable substitute for the SOQ.

This position supports POST's mission through the POST LTR Bureau, which is dedicated to researching and developing advanced technology for training California law enforcement. The POST LTR Bureau currently features POST's Learning Management System (LMS), an instance of Blackboard known as the POST Learning Portal (LP), and numerous high quality interactive self-paced training courses and videos for over 100,000 learners/users. 

Under the direction of the Information Technology Supervisor II, the incumbent performs a broad range of tasks in the IT Specialist Client Services, Business Technology Management, Software Engineering, and Project Management domains (refer to the Duty Statement for more information). The incumbent will be one of the two lead LMS Administrators ensuring the continuous and successful daily operation of the LMS for all stakeholders. Effective and daily collaboration and communication is expected with other support staff, instructional designers/project managers, engineers, analysts, vendor staff, and law enforcement.

You will find additional information about the job in the .

Working Conditions

This position is located at POST headquarters in West Sacramento, CA. The office is located in a two-story building with a business park setting.

Regular and consistent attendance is critical to the successful performance of this position. 
This position is Hybrid and may be eligible for telework, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Special Requirements

A fingerprint check is required.

A COMPLETE STATEMENT OF QUALIFICATIONS (SOQ) IS REQUIRED TO BE SUBMITTED ALONG WITH YOUR STATE APPLICATION. IF THE SOQ IS NOT SUBMITTED THE APPLICANT WILL NOT BE CONSIDERED FOR AN INTERVIEW. 

THE SOQ SHOULD BE TYPED ON 8 1/2 X 11 PAPER USING 12-POINT ARIAL FONT, INCLUDING THE APPLICANT'S FULL NAME AND DATE AT THE TOP OF THE PAGE. IT SHOULD NOT EXCEED 2 PAGES IN LENGTH.

1. Describe your experience administering a Learning Management System (e.g., Blackboard) or another kind of web-based technical system. What were your responsibilities and daily tasks?
Note: using an LMS as a student does not meet this qualification.

2. Have you been employed in a customer support role helping users of a technical system?  Yes or No

If Yes, describe why you want this responsibility at POST.

3. We define “web application troubleshooting” as Tier 1 up to Tier 3, which is a deep technical analysis of complex issues, often involving end-to-end diagnostics across client and server environments. Often requires using advanced tools and system access to server-side or application logs. Incumbents need to know web architectures, interpret JavaScript errors, and be proficient in using tools to narrow or eliminate all possible “work-around” options before escalating to other engineers.

Tell us about your work history specific to “web application troubleshooting.”

4. Have you been employed to do any web development using HTML, CSS, and JavaScript (i.e., no WYSIWYG editor)? Yes or No

If Yes, tell us about your work history specific to this and to what extent you used these technologies (e.g., built a web site from scratch, including programming X, Y, and Z features using JavaScript. I maintained an existing website, editing JavaScript occasionally).

5. What other experiences do you feel help to qualify you for this position?

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Experience with the following:

• System administration, preferably LMS administration
• Customer support with excellent customer-facing communication and strong technical skills
• Web application troubleshooting, both client browser and server-side issues
• Web development with HTML, CSS, JavaScript

A degree in a technical field (e.g., Computer Science, Software Engineering, etc.) is preferred as is experience in any of the following:

• Learning Tools Interopability (LTI) and SCORM specification standards
• MongoDB, Python, and JSON
• MS Azure and/or AWS cloud environments 
• Editing, encoding, and managing media (i.e., graphics, streaming audio and video)

Benefits

California State Civil Service Employee Benefits Summary 

Application Process

Please note: If you are having trouble submitting your application electronically, please contact the Human Resources contact listed on this advertisement. 

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. 

Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see the Special Requirements section of this advertisement for detailed information regarding the Statement of Qualifications.
• Other - Minimum Qualifications (MQs): If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit to find organizations that provide these services. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then Select Bypass File).

Job Tags

Permanent employment, Full time, Work at office, Remote work,

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