Customer Service Lead
Position Description
The Lead Customer Service Representative (CSR) provides leadership and coaching to an assigned team by monitoring employee-customer interactions for quality and accuracy. Ensures team workload, deadlines, and customer service objectives are met, and customer service representatives are informed of all product and procedural updates. Performs escalated account research, negotiations, and creates payment plan agreements while maintaining an inviting, friendly, and professional manner.
Duties and Responsibilities:
Coaches, develops, and motivates CSRs by monitoring employee-customer interactions for accuracy and quality. Monitors team attendance, identifies attendance patterns, and addresses improvement opportunities.
Ensures optimal time utilization and that team workload, deadlines, and work objectives are achieved.
Performs escalated account research, negotiations, and creates payment plan agreements by offering resolutions according to established policies and procedures in an inviting, friendly, and professional manner.
Collaborates with upper management to complete employee evaluations as defined according to each section.
Ensures customer service representatives (CSRs) are informed of all procedural and product updates.
Requirements
Education and Experience:
High school diploma or G.E.D. equivalent required from an accredited institution.
Minimum three years of customer service experience.
Knowledge of state statutes and requirements for toll violation and collection processes.
Must possess typing skills of 35 wpm.
ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status.
By applying for this position, you consent to receive calls, AI-generated calls, text messages, and emails from ChaseSource, its affiliates, and contracted partners regarding job opportunities and related updates. Message frequency may vary. Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You can opt out at any time by replying STOP or get assistance by replying HELP. For more information, please review our privacy policy at .
#TheresaLMETC
...Intern Software Engineer Salary Range: $19-$24/hr Pixelogic provides a broad range of solutions in the realm of film and TV post-production, localization, and distribution. This position is on the team that develops advanced media services and tools to characterize...
...Case Manager Location: Oakland, CA Position: Full-Time Salary: $60,000 $70,000 per year Schedule: MondayFriday, 9:00 AM 5:00 PM Role Overview This role supports patients by helping them navigate healthcare services, social resources, and care...
...Embark on a transformative journey as an Investment Banking VP, COO Office. At Barclays, our vision is to redefine the future of banking by delivering innovative, scalable solutions that enable our bankers to perform at their best. As part of the Investment Banking COO...
...values, and status as a public benefit corporation on our website . The Role We are hiring university interns to grow the next generation of Software Engineers through our Engineering Development Program . We believe in pushing high potential people to achieve...
...Experience in Hospital Setting Preferred ~1 year in a hospital setting for PRN positions Required Licenses and Certifications RN - Registered Nurse - Georgia State Licensure and/or NLC/eNCL Multistate Licensure Current License in the State of Georgia as a...