Job Description

Job Description

The Consumer and Community Banking Strategy team provides the opportunity to support senior executives on strategic initiatives aligned with the bank’s overall business goals. The Strategy team is an internal management consulting group that defines and shapes the overall strategy, governance, organizational structure, operating model, architecture, and processes for our Consumer and Community Bank line of business. 

As an Executive Director on the Consumer and Community Bank Strategy team, you will drive the strategic vision and operational excellence for payments initiatives. You will oversee the development and execution of consumer bank and small business strategies, manage key partnerships, and ensure effective collaboration across the organization. You will partner closely with senior executives and functional leaders and collaborate with business stakeholders to deliver on the firm’s most critical priorities.

Job responsibilities:

• Develop and implement multi-year strategic plans and key initiatives for payments and card products, ensuring alignment with overall business objectives
• Collaborate with key functional partners—including business, legal, compliance, controls, risk, and finance—to support and execute strategic initiatives
• Build and lead a high-performing team to drive activity and deliver results
• Provide regular updates and status reporting to senior stakeholders, ensuring transparency and alignment
• Act as project manager for significant deliverables, ensuring timely completion and quality outcomes
• Craft and deliver executive communications and presentations for senior leadership
• Provide strategic direction and thought leadership 

Required qualifications, capabilities, and skills:

• Bachelor’s Degree
• Significant experience with a top-tier strategy or management consulting firm or internal consulting / corporate strategy, including managerial experience motivating and leading junior team members
• 10+ years of relevant experience, with a strong background in the payments industry
• Demonstrated experience in managing large, complex programs and strategic initiatives
• Proven ability to work with and influence a diverse set of stakeholders at the senior executive level
• Strong interpersonal skills and the ability to work collaboratively, developing strong partnerships with multiple levels of employees
• Demonstrated ability to handle multiple priorities and produce successful results in a fast-paced environment
• Executive presence and experience creating and delivering executive presentations in PowerPoint
• Advanced proficiency in Microsoft Office applications, including Excel and PowerPoint

Preferred qualifications, capabilities, and skills:

• MBA or post-graduate degree
• In-depth knowledge of payments and related industries
• Experience creating compelling messages for various target demographics

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Strategy team manages mission-critical projects ranging from developing growth strategies, to assessing and planning entry into new markets, to implementing organizational restructurings and operational efficiencies, and more. Projects are typically team-based and include close collaboration with senior executives.

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